FAQ’s

When booking for the first time please select “New Client Skin Consultation & Bespoke Sage Facial”

Your skin journey begins here. A thorough consultation is fundamental to understanding your skin, its current condition and the factors that may be influencing it. Without understanding your skin, we cannot create an effective approach tailored to your individual needs.

On your second visit please select “The Bespoke Sage Facial Grade 1” at 60 minutes. Or “The Bespoke Sage Facial Grade 2” at 75 minutes. All our facials are customised based on your initial consultation and ongoing needs. Your only choice is the duration of your facial- 60 or 75 minutes.

If you are unsure which service to book in for please contact molly@sageskin.co.uk

Our “New Client Skin Consultation & Bespoke Sage Facial” is the best place to begin. Although this appointment includes a thorough consultation, your bespoke treatment is still designed to be a deeply relaxing experience while allowing us to understand your skin and create a personalised approach for long-term skin health.

Once you've completed your initial consultation, you'll have access to our ongoing bespoke facial treatments, allowing you to continue enjoying relaxing, results-focused facials tailored specifically to your skin.

If your only goal is relaxation through massage, “The Sage Sculpt” is a wonderful alternative, focusing exclusively on facial massage, sculpting and relieving tension in the face, neck, shoulders and scalp.

Microneedling stimulates growth factors, encouraging your skin to produce new cells. However, your skin can only work with what it is given. Without proper preparation, it will create new collagen building cells similar to the old ones, resulting in less noticeable results.

To achieve the best possible results, we support your skin both externally and internally. Externally, we use Prologic and dermaviduals formulations rich in antioxidants, vitamins, essential fatty acids and barrier-supporting actives. Internally, we provide personalised advice and supplement recommendations where appropriate to support your skin from within.

We would also delay needling for damaged and impaired skin barriers, it’s our mantra to repair & listen to the skin.

Yes, to achieve the best results, we highly recommend using dermaviduals or Prologic homecare alongside your in-clinic treatments. Treatments themselves contribute to around 30% of your skin's progress, while the remaining 70% comes from the products you use consistently at home, as well as lifestyle, diet et cetera.

Just like our facials, your homecare products are carefully chosen to meet your skin’s needs at that moment. At each visit, we’ll make any necessary adjustments to both your homecare routine and treatment plan to ensure you’re always progressing towards your goals.

Skincare is a partnership. Together, we’ll understand your skin’s unique needs and make the right adjustments to achieve lasting results. Investing in both effective homecare and professional treatments is the key to transforming your skin and reaching your desired outcomes.

A £20 deposit is required upfront for all new and existing client bookings. This deposit will be deducted from your treatment cost on the day.

If you need to cancel or reschedule, please do so at least 48 hours before your appointment. Deposits are non-refundable if the appointment is cancelled or rescheduled within 48 hours, or if you fail to attend. Cancellations made within 24 hours, or on the day of your appointment, may incur a charge of 50% or the full treatment cost.

When booking online, you will receive a link via email to manage your appointment up to a week in advance. As a self-employed practitioner, late cancellations and no-shows directly impact my income, as it is difficult to refill appointments at short notice. Your understanding is greatly appreciated.

Product purchases using monetary vouchers require completion of either a "New Client Skin Consultation" or a "New Client Skin Consultation & Bespoke Sage Facial"

Please make sure to thoroughly read your confirmation email, as it includes the location address.

Please complete the form sent via SMS 24 hours prior to your scheduled appointment. This is required only for your first visit.

Please arrive at the scheduled appointment time, avoiding early arrivals.

If there are any problems, feel free to get in touch.

Please feel free to email us with any concerns or questions, we will be more than happy to help. Click the contact button below.

Your recommended treatment frequency will be personalised to your skin’s needs and goals. After your consultation, we will create a customised skin treatment plan outlining the different phases of your skin journey and when treatments are most beneficial.

Depending on your skin’s condition and the stage of your plan, treatments may be recommended every 4-6 weeks, every 6-8 weeks, or at longer intervals such as quarterly. This ensures your skin receives the right support at the right time, rather than following a one-size-fits-all approach.

We highly recommend incorporating dermaviduals or Prologic into your home skincare routine for those embarking on a journey to improve skin health and manage conditions such as acne, eczema, rosacea, and pigmentation, in conjunction with regular treatments.

We acknowledge that not everyone can dedicate ample time or financial resources to their treatments and products. We are more than willing to create a customised treatment plan that aligns with your budget.

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We offer two ways to purchase vouchers-

Online Vouchers
Select “Buy Vouchers” in the website header. You can choose from pre-set facial options or enter a custom amount. Online vouchers will emailed to you or directly to the recipient.

Physical Vouchers
To arrange a custom-amount physical voucher, email molly@sageskin.co.uk or Whatsapp 07715571139. Physical vouchers can be collected in person or posted to your preferred address. These vouchers can be used for treatments and products.

Product purchases using monetary vouchers require completion of either a "New Client Skin Consultation" or a "New Client Skin Consultation & Bespoke Sage Facial"